1. Carrier’s Liability
The carrier acts exclusively as an intermediary in the performance of the freight forwarding service in accordance with applicable international rules and conventions, including, but not limited to, the Hague-Visby Rules, the Hamburg Rules and the CMR Convention (for inland transportation in Europe).
Carrier shall not be liable for loss, damage or delay in delivery of goods resulting from:
- Force majeure, acts of war, civil disturbances or adverse weather conditions.
- Own defect of the goods, inadequate packaging or deficiencies in the documentation provided by the sender.
- Acts or omissions of the shipper, consignee or consignee.
- Customs or regulatory interventions that cause delays or retentions.
2. Packing and Cargo Declaration
The sender is solely responsible for:
- Correctly declare the content, weight and dimensions of the cargo.
- Ensure that the goods are adequately packaged to withstand normal transport conditions.
- Comply with all applicable customs and security regulations in the countries of origin, transit and destination.
The carrier will not verify the accuracy of the information provided and is exempt from liability in case of erroneous or incomplete declaration.
3. Insurance of the Merchandise
Carrier does not automatically provide cargo insurance. Liability for damage or loss shall be limited to the extent provided by applicable law, unless the shipper has taken out adequate transportation insurance at its own expense or through the carrier under expressly agreed terms.
It is recommended that all customers take out cargo insurance to cover the full value of the cargo against risks of loss, damage or theft during transportation.
4. Limitations of Liability
In the event that the carrier is declared liable in accordance with the regulations in force, such liability shall be limited in accordance with the provisions of the applicable international conventions:
- Hague-Visby Rules: up to 2 SDR (Special Drawing Rights) per kilogram of gross weight of damaged or lost goods.
- Hamburg Rules: up to 2.5 SDRs per kilo or 835 SDRs per unit load.
- CMR Convention (for land transport): up to 8.33 SDRs per kilogram.
Carrier shall not assume any liability for loss of profits, indirect losses or consequential damages resulting from delay or damage to cargo.
5. Commitment to Ethics and Best Practices
The carrier is committed to operate under the highest standards of ethics and transparency, ensuring that all business operations comply with current legislation and the principles of honesty, fairness and corporate responsibility.
The carrier strictly prohibits any form of bribery, corruption or unfair business practices, and reserves the right to refuse or cancel any service that compromises these principles.
6. Safety and Hygiene in Transportation
The carrier guarantees that all transportation services comply with operational safety and hygiene protocols, in accordance with local and international regulations, including:
- Periodic maintenance and control of transportation units.
- Training of personnel in safety and cargo handling.
- Compliance with environmental regulations for the reduction of emissions and responsible waste management.
The sender and the consignee must ensure that the goods do not pose health or environmental risks and that they comply with the specific regulations for their transport.
7. Inclusion, Diversity and Equity
The carrier promotes an organizational culture based on equal opportunity, inclusion and diversity, ensuring:
- Non-discrimination on the basis of gender, race, religion, sexual orientation, disability or other status.
- Respect for the labor rights of all employees, partners and collaborators.
- Equitable opportunities for professional development in a safe and inclusive environment.
Customers, suppliers and business partners are expected to share these values in all their interactions with the company.
8. Restricted and Dangerous Goods Declaration
The shipper is solely responsible for declaring and complying with international regulations regarding the transport of dangerous goods, including:
- Chemical substances, explosives, flammable products and compressed gases.
- Biological materials or contaminants.
- Lithium batteries and other regulated products.
- Goods subject to import/export regulations or economic sanctions.
The carrier reserves the right to refuse or retain any cargo that does not comply with applicable international regulations.
9. Responsibility in Customs Processes and Documentation
Carrier shall not be liable for delays, additional costs or forfeitures arising from:
- Errors in the documentation provided by the sender or recipient.
- Specific customs requirements not met by the customer.
- Taxes, duties or fees levied by governmental authorities.
10. Time Limits for Claims
Any claim for loss or damage must be notified in writing within the following time limits:
- Visible damage to cargo: At the time of delivery.
- Concealed damage or partial loss: Within 7 days after delivery.
- Total loss or excessive delay: Within 30 days after the scheduled delivery date.
After this period, no claims will be accepted and the customer will be deemed to have received the cargo in proper condition.
11. Jurisdiction and Applicable Law Clause
Any dispute shall be subject to the jurisdiction of the courts of the country in which the carrier has its principal place of business, unless otherwise agreed.
12. Force Majeure Clause
The carrier shall not be liable for defaults or delays caused by events beyond its control, such as natural disasters, armed conflicts or governmental restrictions.
13. Acceptance of Terms
The customer, by contracting the transportation services, declares to have read and accepted the terms of this disclaimer, exempting the carrier from any claim that exceeds the limits of liability set forth herein.